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azure aws dns windows server active directory📋 Description
- Provide advanced troubleshooting for hardware, software, network, and system issues.
- Manage IT assets lifecycle and user access, including provisioning and decommissioning.
- Assist with server and network configuration, monitoring, and maintenance.
- Diagnose and resolve escalated issues; manage the helpdesk queue for timely responses.
- Collaborate with the global IT team to implement IT projects and infrastructure improvements.
- Based in India; supports teams worldwide; reports to Global IT Manager in USA.
🎯 Requirements
- 3-5 years of experience in IT support, systems administration, or related roles.
- Advanced knowledge of Microsoft Office Suite, Windows Server, Active Directory, and networking protocols (DNS, DHCP, TCP/IP).
- Experience with cloud platforms like Microsoft 365, Azure, or AWS is a plus.
- Ability to handle complex troubleshooting tasks and work with cross-regional teams.
- Strong customer service mindset and ability to work in a fast-paced global environment.
- Ability to communicate effectively with both technical and non-technical stakeholders.
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