Sr. Clinical Operations Manager

📋 Description

• Lead customer operations across CS and pharmacy ops.
• Serve as primary operational contact with clinics and cross-functional teams.
• Oversee daily operations, scheduling, and a high-energy culture.
• Conduct quality audits and analyze metrics to close gaps.
• Build action plans and drive optimization initiatives.
• Mentor hourly frontline staff; provide coaching and feedback.
• Report operational metrics for QBRs; support business growth.

🎯 Requirements

• 8+ years in operations with 3-5 years leading specialty pharmacy ops.
• Experience in pharmacy space required; specialty pharmacy preferred.
• Strong relationship-building and communication; adapt to various audiences.
• Analytical skills to diagnose operational issues.
• Operational oversight with issue resolution and process optimization.
• Willing to travel ~20% and US-based with permanent work authorization.

🎁 Benefits

• Flexible work hours and paid time off.
• Work remotely.
• Generous parental leave.
• Comprehensive healthcare, vision and dental benefits.
• Remote-first culture that supports growth.