Related skills
content strategy saas governance data strategy data-driven📋 Description
- Advise customers on Positive Business Outcomes via Firstup; run workshops.
- Help develop data strategy to track KPIs and measure impact.
- Present strategic insights to senior leaders linking content to outcomes.
- Guide content strategy and governance to maximize platform impact.
- Partner with CSMs and Presales to mitigate risk and win new business.
- Lead strategic initiatives and act as escalation point for complex issues.
🎯 Requirements
- Bachelor's degree in related field or equivalent experience.
- 8+ years in professional services or SaaS customer success; ARR > $100M preferred.
- Strong client relationships, communication, and presentation skills.
- Data-driven strategist with ROI models and value frameworks.
- Experience owning full value lifecycle from discovery to post-sale.
- Analytical, problem-solving skills; cross-functional collaboration.
- Operational knowledge of MS 365, SharePoint, Intranets, HR platforms.
🎁 Benefits
- Remote work option
- Generous PTO and health benefits
- Casual, collaborative environment
- Growth opportunities and leadership support
- Inclusive, equal-opportunity employer
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