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forecasting looker sql python tableau📋 Description
- Develop forecasting, staffing models, and scheduling for Starlink support teams.
- Design dashboards and apply statistical analysis to forecast demand and efficiency.
- Partner with CS Engineering to build workforce tools for in‑house software.
- Manage KPIs including service levels, queues, and staffing levels.
- Translate data into actionable insights for operations decisions.
🎯 Requirements
- 3+ years in workforce planning for tech customer support.
- Forecasting, staffing models, and queuing strategies to meet service levels.
- SQL and dashboards (Tableau/Power BI/Looker); advanced Excel (pivot, VBA).
- Forecasting and capacity planning for global teams (FTE and BPO).
- Strong data analysis and ability to present insights to executives.
- Must be able to work extended hours and some travel as needed.
🎁 Benefits
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan with company match.
- Short/long-term disability and life insurance.
- Paid parental leave.
- 3 weeks vacation and 10+ holidays per year.
- SpaceX shuttle service from select Seattle locations to Redmond.
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