Related skills
salesforce node.js aws python sip📋 Description
- Support customers in adopting Amazon Connect and implementing solutions
- Conduct tech assessments to move to CCaaS AWS Connect and improve agent productivity
- Educate customers on AWS value and participate in cloud deployment discussions
- Translate goals into actionable user stories for development teams
- Liaise between technical teams and business stakeholders to manage priorities
- Deliver end-user training and documentation
🎯 Requirements
- AWS cloud architecture and hands-on services (certs: Cloud Practitioner, Developer, Solutions Architect)
- Salesforce Service Cloud knowledge
- CCaaS and contact center integration experience
- API integration, WebRTC/SIP, and scripting (Python/Java/Node.js)
- Experience with CloudFormation, Lambda, Lex, and CCaaS design
- Strong communication and stakeholder engagement abilities
🎁 Benefits
- Remote and in-person work options
- Travel up to 25% of the role
- Flexible, trust-based culture
- Collaborative leadership with town halls
- Team celebrations and social events
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