Related skills
salesforce cloudformation aws lambda sip📋 Description
- Support customers in adopting Amazon Connect solutions.
- Conduct ROI-focused tech assessments for CCaaS AWS Connect migration.
- Educate customers on AWS value; participate in cloud design discussions.
- Facilitate business process reviews and document requirements.
- Translate business goals into actionable user stories for teams.
🎯 Requirements
- Customer-facing contact center experience
- Experience integrating across WFM, CRM, and contact center solutions
- WebRTC and SIP protocols experience
- Hands-on scripting/coding: Python, Java, C#, .NET, Node.js
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
🎁 Benefits
- Remote & in-person options; HQ in MA or regional hubs
- Up to 25% travel for some roles
- Flexible culture; focus on results over hours
- Collaborative environment; executive town halls
- Team celebrations and a fun, supportive culture
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