Related skills
salesforce node.js cloudformation aws lambda📋 Description
- Support customers adopting Amazon Connect to ensure successful implementations
- Conduct ROI-focused tech assessments to justify AWS Connect adoption
- Educate customers on AWS value and discuss cloud deployment strategies
- Facilitate business process reviews and document requirements for design
- Translate business goals into actionable user stories for teams
- Liaise between technical teams and stakeholders, managing expectations
🎯 Requirements
- Customer-facing contact center experience
- Experience integrating WFM, CRM, and contact center solutions
- Experience with WebRTC and SIP
- Hands-on scripting/coding: Python, Node.js
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
🎁 Benefits
- Remote and in-person work options across hubs
- Travel up to 25% for client engagements
- Flexible schedule and trust-based culture
- Executive town halls and open feedback culture
- Team celebrations and collaborative environment
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