Related skills
payments customer service dispute_resolution claims_verification host_guarantee📋 Description
- Provide community support for hosts and guests on AirCover products
- Ensure fast, high-quality guest/host interactions
- Analyze policies to improve performance and optimize experience
- Collaborate with stakeholders to align case strategy
- Compile incident reports and update leadership on status
- Craft clear resolution plans to drive fair outcomes
🎯 Requirements
- English language proficiency
- 1-3 years in claims, disputes, or fraud investigations
- 2+ years in customer service
- Excellent interpersonal and communication skills
- Time management, negotiation, and conflict resolution
- Bachelor's degree or equivalent
- Additional insurance investigation/program management experience is a plus
- Calm, empathetic, adaptable under pressure
🎁 Benefits
- Airbnb supports diversity and inclusion
- Bonus, equity programs, and travel credits may be available
- Company-paid training and career growth
- Onsite collaboration and team events
- Confidentiality and data protection commitment
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