Related skills
crm saas ai sip webrtc📋 Description
- Lead a cross-functional Deployment Pod to deliver multi-agent systems.
- Map customer processes to structured agentic Skills and Tasks.
- Lead Safety Review; set agent limits (e.g., draft but not Send).
- Define Gold Dataset; manage AI performance for go-live.
- Oversee mapping of agent tool calls to connectors (CRM, ERP, Billing); ensure security.
- Partner with customer leads to boost value and adoption.
🎯 Requirements
- 5+ years in technical PM, SaaS/CCaaS/Enterprise AI.
- AI literacy: context windows, hallucination rates, inference costs.
- Agile/Hybrid mastery: run sprints in AI-driven env; pivot on failure.
- Stakeholder management: explain AI decisions to non-technical customers; add controls.
- Scrappy: thrive in ambiguity; own outcomes; deliver measurable results.
- Culture builder: foster collaboration, customer success, and high-growth culture.
🎁 Benefits
- Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP).
- Telephony stack knowledge: WebRTC, SIP, SBCs.
- Experience deploying chatbots or voice bots with >10K daily conversations.
- Contributions to open-source AI agent frameworks.
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