Payments Partnerships Lead

Overview

Spotify’s Commerce team oversees the global payments strategy, growth, and operational excellence that fuel our business. Within this, the Commerce Partnerships & Operations team plays a pivotal role in shaping and managing our payments ecosystem. From overseeing a wide array of payment partners to optimising payment flows and managing payment costs at scale, our mission is to make payments seamless and strategic.

As Payments Partnerships Lead, you will take ownership of some of Spotify’s most critical payment partner relationships. You will be at the forefront of forging and growing strategic alliances, optimising performance, and ensuring alignment with Spotify’s broader business objectives.

What You'll Do

• Cultivate and lead strategic relationships with key global payment partners—including processors, gateways, and acquirers.
• Advocate for Spotify’s business and payments vision externally, maximizing the impact of current partnerships while identifying opportunities for growth.
• Drive commercial negotiations and contract agreements aligned with Spotify’s objectives.
• Develop and lead RFI/RFP processes to support payment growth and optimisation initiatives.
• Serve as the primary liaison for partners, ensuring a coordinated and effective interface both internally and externally.
• Manage a portfolio of high-impact payment initiatives in line with our business goals and payment strategy.
• Collaborate cross-functionally with product, tech, legal, finance, marketing, policy, communications, and operations teams.

Who You Are

• You have extensive experience in online payments for global digital merchants, with a strong grasp of international scale and complexity.
• You’re a relationship builder with a proven track record of managing diverse global partnerships across multiple stakeholder groups.
• You have sharp commercial acumen, with experience leading strategic negotiations and driving value through partnership.
• You’re adept at leading complex, cross-functional projects in matrixed environments.
• You bring deep hands-on experience with payment partners, including contract structuring and pricing models.
• You thrive in fast-paced, high-energy environments and are comfortable navigating ambiguity.
• You’re a persuasive communicator with exceptional verbal, written, and presentation skills.
• You excel at influencing others and building credibility across all levels of an organization.

Where You'll Be

• This role is based in London.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.