Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Technical Account Manager (TAM), with a strong oracle technical background, to join our team in the UK. The TAM

will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our

services

relationships.

This customer-facing role requires a

broad

understanding of enterprise software environments, including Oracle, SAP,

VMware

, operating systems, Open

Source,

and related ecosystems. The TAM bridges technical

expertise

with relationship management to ensure our customers realize the full value of

Spinnaker’s

service

offerings.

The position works closely with Customer Success,

Regional CTOs,

Service Delivery, Global Solutions Consulting,

Product Management

and Sales to

maintain

exceptional customer experiences, proactively manage technical performance, and

identify

opportunities for growth and optimization.

The role focuses on

technical advisory
and roadmap
, relationship management, and operational excellence
across Spinnaker’s global customer base.

Responsibilities

Customer Relationship Management

Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes.
Act as technical advocate for
assigned customers
, ensuring alignment between customer
objectives
and Spinnaker’s service capabilities.
Build and
maintain
trusted relationships with customer IT and business leaders,
providing
clear guidance on enterprise application strategy, risk, and optimization.
Partner with Customer Success Managers
and
Service Delivery Managers and
lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders
to deliver value-driven business reviews and roadmap discussions.
Proactively
monitor
customer
conversations
to
identify
trends, risks, and opportunities for improvement.
Step in when needed to work with the
Service Delivery Manager and
Customer Success
Manager on any
escalated technical issues
.

Technical Advisory and Support Alignment

Provide
expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP
, VMware
, operating systems, Open Source,
and related ecosystems.
Translate complex technical details into business-focused insights and recommendations.
Guide customers through best practices for patching alternatives, security posture, and modernization within the third-party support framework
.
Speak
to
industry trends and
best practices and
how they can be related to existing Spinnaker Support customers.

Value Realization

and Expansion Enablement

In partnership with the
go to market
team, ensure that customers are realizing value from our services which will
contribution
to
growth and
higher retention rates.
Work with Customer Success and Sales to
identify
opportunities for upsell
and cross-sell within existing accounts.
Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings.
Contribute to strategic account planning by
providing
technical insights that inform long-term growth and customer
outcomes.
Support
renewal conversations with data-driven evidence of service impact and customer success.

Cross-Functional Collaboration

Partner with
the regional CTO and
Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement.
Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction.
Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies,
blogs, white papers,
and technical insights that highlight Spinnaker’s differentiated approach.
Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience.

Reporting and Communication

Maintain
accurate
documentation of account
activities, service performance, and technical discussions.
Provide regular internal updates on customer health, service risks, and opportunities.
Support Customer Success leadership in forecasting, retention metrics, and executive reporting.
Serve as an internal advocate for customer needs across functional teams.

Qualifications

7+ years of experience in Technical Account Management
with a focus on
Enterprise Software Support
and/or Managed Services.
Deep
Oracle
enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
Strong understanding of enterprise architecture, system integrations, and managed service models.
Proven ability to manage multiple complex accounts with global stakeholders
at senior levels.
Excellent communication skills with the ability to engage both technical and executive audiences.

Key Attributes

Customer-obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
Technically fluent, commercially aware, and outcome oriented.
Skilled at building trusted relationships at all organizational levels.
Comfortable operating in a fast-paced, global environment.
Naturally collaborative, curious, and committed to continuous improvement.

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