Specialist /Senior Specialist, Premium Support (Japanese speaking)
Related skills
customer service english hospitality japanese multilingual📋 Description
- Interact with Airbnb customers via live chat, messaging, social, and phone.
- Own end-to-end cases to final resolution per workflows and guidelines.
- Be adaptable and collaborate cross-functionally within Community Support.
- Provide personalized, high-quality support to guests and Hosts.
- Manage complex cases with strong communication and confidentiality.
- Be on-call evenings and weekends as required.
🎯 Requirements
- 3+ years in multicultural customer service teams
- Hospitality experience is a plus; tech platforms preferred
- Experience engaging with executive-level stakeholders
- Willing to work weekends and holiday shifts
- Excellent English and Japanese verbal/written skills
- Strong computer skills: Mac OS, Google Suite, CRM
🎁 Benefits
- Inclusive culture and commitment to belonging
- Flexible remote opportunities
- Opportunities to move across teams and grow
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