Specialist, Retention

📋 Description

• Conduct proactive outreach to identify root causes and offer solutions.
• Maintain positive relationships with Pros to ensure ongoing partnerships.
• Collaborate with other departments by sharing data to improve products.
• Hit KPIs on a commission basis: contacts/day, talk time, retention, QA.
• Track data insights in our CRM to reduce Pro cancellations.
• Innovate processes to improve retention experiences and workflows.

🎯 Requirements

• 1+ years in a customer-facing, sales, or retention role.
• Bachelor’s degree or equivalent work experience preferred.
• Experience with CRM systems and software is a plus.
• Experience owning or operating a home services company is a plus.
• Entrepreneurial and growth mindset, open to feedback for growth.
• High level of comfort conducting phone conversations with small business owners.

🎁 Benefits

• Generous benefits including medical, dental, vision, life, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it PTO.
• Monthly tech reimbursements.
• Culture built on innovation with big ideas from anywhere.