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customer support data analysis zendesk ticketing freshdesk📋 Description
- Serve as primary external voice for Monumental+ during live events.
- Manage the support email and social accounts for timely replies.
- Educate customers on sign-up, provider authentication, and app navigation.
- Proactively resolve friction points for a premium streaming experience.
- Oversee daily intake of inquiries during Capitals, Wizards, Mystics games.
- Maintain Freshdesk database with proper ticket categorization and closure.
🎯 Requirements
- Bachelor's Degree or equivalent professional experience.
- 1–3 years in customer support, digital media, or technical service.
- Strong communication with high-volume interactions.
- Proficiency in Freshdesk or Zendesk, organized ticket databases.
- Strong technical proficiency with sign-up flows, authentication, app troubleshooting.
- Analytical mindset to identify trends and translate bugs into insights.
🎁 Benefits
- Work with Monumental Sports & Entertainment and Monumental+.
- Data-driven environment with real-time performance insights.
- Collaborative culture focused on integrity, respect, and teamwork.
- Exposure to live events across Capitals, Wizards, Mystics.
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