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crm english hospitality mandarin live chat📋 Description
- Complex case management: high-level service for each case.
- Own end-to-end cases; resolve per workflows.
- Interact with customers via live chat, social, phone.
- Maintain ownership mindset; adapt with approvals.
- Provide timely, personalized support with discretion.
🎯 Requirements
- 3+ years in multicultural customer service.
- Hospitality experience; working with high-profile clients.
- English and Mandarin proficiency; written and spoken.
- Strong communication, empathy, and active listening.
- Weekend/holiday availability; flexible shifts.
- Mac OS, Google Suite, CRM familiarity.
🎁 Benefits
- Canada remote-eligible; may work remotely.
- Disability accommodations available.
- On-call evenings and weekends may be required.
- Automated tools used to screen applications.
- Role is newly created; opportunity to shape team.
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