Related skills
crm customer service english hospitality mandarin📋 Description
- Complex case management with high service levels.
- End-to-end ownership of cases; resolve or escalate as needed.
- Demonstrate ownership and adapt workflows with approval.
- Be receptive to feedback; quickly improve quality.
- Collaborate with senior stakeholders and cross-functional teams.
- Provide personalized, exceptional support to guests/hosts.
🎯 Requirements
- 3+ years in multicultural customer service; hospitality a plus.
- Fluent in English and Mandarin (written/spoken); Portuguese a plus.
- Experience with phone, live chat, messaging; high-profile clients.
- Experience engaging with executive stakeholders; explain complex ideas clearly.
- Weekend/public holidays availability; flexible, shift changes.
- Mac OS, Google Suite, CRM systems; quick to learn new tools.
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