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crm google workspace english hospitality portuguese📋 Description
- Complex case management providing high-quality service in each case.
- End-to-end ownership of cases until complete resolution.
- Interact with customers across channels (live chat, social, messaging, phone).
- Deliver personalized support balancing efficiency with quality.
- Be flexible to move between teams and responsibilities as needed.
- Participate in improving team processes and cross-functional collaboration.
🎯 Requirements
- 3+ years multicultural customer service, preferably hospitality.
- Experience with phone, messaging and live chat to engage users.
- English and Portuguese fluency; spoken and written.
- Availability for weekends and holidays; flexible schedule.
- Strong verbal and written communication, empathy and active listening.
- Tech savvy: Mac OS, Google Suite, CRM; quick to learn new tools.
🎁 Benefits
- Relocation support for candidates moving to Ireland.
- Remote work based in Ireland with flexible shifts.
- Airbnb Inclusion and Belonging commitments; accommodations available.
- Training and development opportunities within a global platform.
🚚 Relocation support
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