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crm customer service google workspace macos english📋 Description
- Complex case management: high-level service in every case
- Own end-to-end resolution of assigned cases across channels
- Interact with customers via live chat, messaging, phone, social
- Adapt to evolving roles and move across teams as needed
- Maintain professionalism and confidentiality under pressure
- Collaborate with senior stakeholders and cross-functional teams
🎯 Requirements
- 3+ years of multicultural customer service experience; hospitality preferred
- Experience with phone, messaging or live chat in hospitality tech
- Excellent verbal and written English and Korean
- Weekend availability and flexible shifts
- Strong computer skills: Apple/Mac OS, Google Suite, CRM
- Able to adapt quickly in fast-paced environments
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