Related skills
social platforms english japanese google suite phone📋 Description
- Handle end-to-end premium support cases for guests and hosts.
- Respond via live chat, phone, messaging, and social channels.
- Own cases to resolution, escalate when appropriate.
- Balance efficiency with bespoke hospitality in every interaction.
- Be flexible to move between teams as business needs change.
🎯 Requirements
- 3+ years in multicultural customer service, hospitality a plus.
- Experience with phone, messaging, live chat in tech platforms.
- Ability to engage with executive stakeholders and resolve conflicts.
- Excellent communication, listening, empathy, and adaptability.
- Fluent in English and Japanese.
🎁 Benefits
- Full-time role based in Singapore with remote work.
- Support the Luxury segment and premium guests.
- Flexible scheduling incl. evenings & weekends.
- Opportunities to move across teams.
- Inclusive, diverse work culture.
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