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crm google workspace english japanese phone📋 Description
- Handle complex cases; deliver high‑quality service to customers.
- Interact with guests and hosts via live chat, social, messaging, and phone.
- Own assigned cases from start to finish; ensure complete resolution.
- Demonstrate ownership and good judgment; adapt workflows with management approval.
- Accept feedback and quickly improve quality of work.
- Collaborate with senior stakeholders and cross‑functional teams as needed.
🎯 Requirements
- 3+ years in multicultural customer service; hospitality experience preferred.
- Hospitality tech experience; phone, messaging, and live chat with users.
- English and Japanese fluency, written and spoken.
- Strong computer skills: Mac OS, Google Suite, CRM; quick to learn new tools.
- Ability to work weekends and public holidays; flexible schedule.
- Experience with executive‑level stakeholders to resolve conflicts.
🎁 Benefits
- Inclusive culture and belonging commitment.
- Disability accommodations for applicants and interview process.
- Remote‑eligible role; eligible to work from Alberta, Ontario, British Columbia, Quebec, Saskatchewan.
- Newly created role with growth opportunities.
- All qualified individuals encouraged to apply.
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