Provide end-to-end support to Airbnb community, including Luxury segment.
Interact with customers via live chat, social platforms, messaging, and phone.
Own cases to resolution; escalate when needed.
Demonstrate ownership, good judgment, and adaptability.
Collaborate with senior stakeholders and cross-functional teams as needed.
Maintain professionalism, confidentiality, and thrive in a fast-paced environment.

🎯 Requirements

3+ years in multicultural customer service; hospitality preferred.
Experience using phone, live chat, or messaging with users.
Proficient in English and Japanese; additional languages a plus.
Weekend/public holiday and shift flexibility.
Strong communication, empathy, and customer service skills.
Comfortable in fast-paced, ambiguous environments; adaptable.

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