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crm french customer service stakeholder management english📋 Description
- Remote role based in Ireland.
- Provide end-to-end Premium Support to guests and hosts.
- Interact with customers via live chat, messaging, social, and phone.
- Take ownership of cases and ensure complete resolution per workflows.
- Fluent in English and French with strong written/spoken communication.
- Be flexible to move between teams as business needs shift.
🎯 Requirements
- 3+ years in multicultural customer service; hospitality exp is a plus.
- Experience with phone, messaging, or live chat.
- Experience engaging with executive-level stakeholders to resolve conflicts.
- Availability for weekends/public holidays and early/late shifts.
- Excellent verbal and written communication; empathy and active listening.
- Proficient with Apple/Mac OS, Google Suite, CRM systems.
- Language proficiency in English and French; bilingual.
- Willing to relocate to Ireland with relocation support.
🎁 Benefits
- Remote role based in Ireland.
- Relocation support available.
- Disability-inclusive application/interview process; accommodations on request.
- Cross-team collaboration and career growth opportunities.
🚚 Relocation support
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