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customer service messaging hospitality google suite live chat📋 Description
- Interact with Airbnb customers and community via live chat, social, messaging, and phone.
- Own end-to-end cases; resolve per workflows; escalate when needed.
- Demonstrate ownership, good judgment, and integrity; adapt workflows with management approval.
- Collaborate cross-functionally with senior stakeholders.
- Be flexible to move to different teams as business needs shift.
- Provide personalized, high-quality support to guests and Hosts.
🎯 Requirements
- 3+ years in multicultural customer service, with hospitality exposure.
- Experience servicing high-profile, influential clientele.
- Hospitality experience with multi-channel servicing (phone, chat, messaging).
- Excellent verbal and written communication; active listening.
- Ability to work 24/7 including weekends and holidays.
- CRM systems, Mac OS, Google Suite; English proficiency.
- Experience engaging executive-level stakeholders to resolve conflicts.
🎁 Benefits
- Bonus or incentives may be offered.
- Equity programs.
- Employee Travel Credits.
- Comprehensive benefits package.
- Inclusive culture and belonging.
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