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macos google suite multichannel support live chat phone support📋 Description
- Interact with Airbnb customers via live chat, social, messaging, and phone.
- Own assigned cases to resolution per workflows; escalate when needed.
- Demonstrate ownership, good judgment and integrity; adapt when required.
- Be receptive to feedback from management and QA; improve quality of work.
- Evaluate multiple perspectives and present options to address problems.
- Collaborate cross-functionally with senior stakeholders as needed.
🎯 Requirements
- 3+ years in multicultural customer service in hospitality.
- Experience servicing high-profile, influential clientele via phone, email, messaging.
- Graduate or above preferred.
- Excellent verbal and written communication; active listening and empathy.
- Ability to work in 24/7 environment including weekend days and holidays.
- Strong computer skills: Apple/Mac OS, Google Suite, CRM systems.
🎁 Benefits
- Hybrid work environment: dedicated, quiet workspace free from interruptions.
- Reliable internet connectivity during work hours (minimum 10 Mbps).
- Professionalism: maintain engagement and video presence during virtual meetings.
- Confidentiality: protect Airbnb IP and data; work discreetly.
- Inclusion & Belonging: Airbnb's commitment to diverse, inclusive teams.
- Onsite role at Gurgaon, India location.
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