Related skills
google suite mac os phone support crm systems multichannel communication📋 Description
- Provide end-to-end support for premium Airbnb guests and hosts.
- Take end-to-end ownership of cases from start to final resolution.
- Deliver high-quality service with clear, empathetic communication.
- Be flexible to move across Community Support teams as needed.
- Maintain confidentiality and act with professionalism.
- On-call for evenings and weekends as required.
🎯 Requirements
- 3+ years in multicultural customer service teams.
- Hospitality or tech platform support experience are a plus.
- Experience engaging with executive stakeholders.
- Ability to work weekends, holidays, and variable shifts.
- Excellent verbal and written communication.
- Proficiency with Mac OS, Google Suite, and CRM systems.
🎁 Benefits
- Inclusive culture and belonging.
- Global community with diverse ideas.
- Training and professional development.
- Flexible, fast-paced work environment.
- Opportunity to grow across teams.
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