Maintain quality programs health across lines via standardized rubrics
Resolve high-complexity cases; root-cause and systemic fixes
Oversee escalated transactions to meet SLAs and quality benchmarks
Serve as Subject Matter Expert for quality standards and cross-functional feedback
Test and implement new quality programs, workflows, and AI-driven audits
Ensure compliance with applicable laws and regulations

🎯 Requirements

1+ years experience in healthcare quality assurance
1+ years quantitative/analytical skills; root-cause focus
Experience coaching peers or auditors
1+ years data experience; working with data in Google Sheets

🎁 Benefits

Medical, dental, and vision benefits
401(k) plan participation
11 paid holidays and paid sick time
Paid parental leave
15 days/year vacation accrual

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