Maintain quality programs across all lines of business; ensure standardization and rubrics.
Identify performance gaps and drive root-cause resolution; provide expert oversight.
Oversee escalations to ensure SLAs and quality benchmarks are met.
Serve as Subject Matter Expert for quality standards and cross-functional feedback.
Support testing and implementation of new quality programs, workflows, and AI-driven audits.
Ensure compliance with applicable laws and regulations.

🎯 Requirements

1+ years in healthcare QA environment.
1+ years with quantitative/analytical skills; proactive issue solving.
Experience coaching peers or auditors.
1+ years working with data and Google Sheets.

🎁 Benefits

Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Paid wellness time and reimbursements

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