Related skills
customer service insurance healthtech📋 Description
- Troubleshoot and resolve issues from Clients and Therapists via Phone and Live Chat.
- Dig deep to identify root causes; collaborate with Product to improve the platform.
- Educate customers on the Grow Therapy platform; deliver great service.
- Be the customer’s go-to resource and advocate; ensure they feel heard and supported.
🎯 Requirements
- Self-motivated; eager to learn; comfortable with ambiguity and async comms
- Love problem solving; curious about health tech
- Kind and empathetic; prioritize customer experience
- Independent, remote worker; adapt to changing priorities
- Comfortable with metrics; track conversations per day
- Bonus: 1+ year customer-facing exp or US health insurance knowledge
🎁 Benefits
- Comprehensive health coverage: medical, dental, vision, life, disability
- Parental leave and family support: up to 18 weeks paid leave; new child stipend
- 401(k) plan and equity opportunities
- Home office stipends and meals funds
- Flexible PTO, 12 paid holidays, and a winter break week
- Mental and physical health support: therapy access, self-care hours, wellness app memberships
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!