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customer service healthtech insurance_knowledge📋 Description
- Troubleshoot and resolve issues via phone and live chat.
- Dig deep to identify root causes and help product improve the platform.
- Educate clients and therapists on Grow Therapy; deliver great service.
- Be the go-to resource ensuring clients and therapists feel heard and supported.
🎯 Requirements
- Self-motivated; eager to learn; comfortable with ambiguity and async comm.
- Love problem solving; curious about health tech.
- Kind and empathetic; prioritize customer experience.
- Independent and remote; adapt to changing priorities.
- Comfortable meeting metrics (e.g., daily conversations).
- Bonus: 1+ year customer-facing or US healthcare insurance knowledge.
🎁 Benefits
- Comprehensive health coverage: medical, dental, vision, life and disability.
- Parental Leave: up to 18 weeks paid leave and a child stipend.
- 401(k) and equity opportunities for financial wellness.
- Home office stipend and meals/home office support.
- Flexible PTO, 12 holidays, and a full winter break.
- Annual stipends for personal and professional growth.
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