Related skills
cpt icd-10 payer portals eob availty📋 Description
- Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
- Dig into problems to identify root causes; collaborate with Product to improve the platform.
- Assist and educate customers on the Grow Therapy platform; deliver great service.
- Serve as the go-to resource; ensure Clients and Therapists feel heard and supported.
🎯 Requirements
- 1 year experience with insurance across commercial and government payers.
- Knowledge of ICD-10 and CPT codes (mental health).
- Experience with Claim MD or Availty; verify benefits and read EOBs.
- Experience with various payer portals.
- Self-motivated; eager to learn; comfortable with ambiguity/async.
- Problem solving oriented; curious about health tech.
🎁 Benefits
- Comprehensive health coverage: medical, dental, vision.
- Parental leave up to 18 weeks + new-child stipend.
- 401(k) program and equity opportunities.
- Home office stipend and meal funds.
- Flexible PTO, 12 holidays, winter break.
- Mental health support; no-cost therapy via Grow.
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