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windows mobile networking jira macos📋 Description
- Provide first-level technical support to end users for hardware, software, and network issues
- Prioritize helpdesk tickets, ensuring timely resolution
- Troubleshoot and resolve IT issues remotely or in-person; escalate complex problems when needed
- Set up, configure, and maintain desktops, laptops, and peripherals
- Assist in deploying software updates, patches, and new systems with minimal disruption
- Support office productivity tools, including email, collaboration software, and mobile devices
🎯 Requirements
- 1+ years of IT support, helpdesk, or similar role
- Strong knowledge of hardware, software, and network issues
- Experience with Jira, ServiceNow, Zendesk
- Bachelor's degree in IT/CS or equivalent work experience
- Familiarity with Windows, macOS, and mobile OS
- Excellent problem-solving and rapid issue resolution
🎁 Benefits
- Benefits including medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it PTO
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- Culture built on innovation that values big ideas from anywhere
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