Liaison between customer and investigations; answer calls and intake fraud claims.
Review accounts with suspicious activity to detect fraud patterns.
Outbound calls to verify identity and collect documentation.
Document customer accounts in Upgrade systems.
Collaborate with teams to run real-time verifications and high-risk tasks.
Deliver a positive, service-focused attitude in all interactions.

🎯 Requirements

1-2 years of fraud experience.
2-3 years of call center or banking experience.
FinTech or startup experience is a plus.
Knowledge of AML, fraud, or sanctions investigations is a plus.
Experience in a production-based environment.
Strong attention to detail and ownership mindset.

🎁 Benefits

Great open office space
PTO
401K matching
Comprehensive benefits: medical, dental, vision, life and disability
Downtown Phoenix on-site location
New Hire Training Program

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot