Related skills
crm fintech cryptocurrency google analytics microsoft office📋 Description
- Manage and resolve customer inquiries across email, chat, and voice channels.
- Investigate complex cases using account data, transaction records, or platform activity.
- Coordinate with Product, Risk, and Compliance for cross-functional input.
- Maintain up-to-date knowledge of products, policies, and regulatory requirements.
- Communicate clearly and professionally with customers and internal stakeholders throughout cases.
- Identify root causes of recurring issues and share findings with teams.
🎯 Requirements
- Diploma in Finance, Business, or related discipline.
- Minimum 2 years in customer service with complex case handling.
- Proficient in written and spoken English; additional language is a plus.
- Able to work independently, manage multiple cases, and prioritize under pressure.
- Strong interpersonal and communication skills; calm handling of difficult interactions.
- Proactive learner; stays current with product and process updates.
🎁 Benefits
- Meal allowance
- Transportation allowance
- Monthly team building
- Training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees and dependants
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