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crm upselling customer service healthcare empathy📋 Description
- Provide best-in-class service to healthcare providers via calls, emails, and chat.
- Upsell features and tailor solutions for providers.
- Build authentic connections and inspire engagement to promote platform use.
- Learn Zocdoc's platform to demonstrate value across channels.
- Maintain accurate records of all interactions with providers.
🎯 Requirements
- Excellent communication in written and verbal form.
- Customer service experience, healthcare or tech field preferred.
- Strong problem-solving and adaptability in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Dedication to delivering best-in-class service and promoting Zocdoc's mission.
🎁 Benefits
- Flexible work environment
- Competitive PTO
- 100% paid health benefits (medical, dental, and vision)
- 401(k) with employer match
- Corporate wellness program with Wellhub
- Sabbatical leave (5+ years)
- Parental leave and fertility/family planning support
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs
- Great Place to Work Certified
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