Provide best-in-class customer service to healthcare providers via calls, emails, and chat.
Proactively upsell features and tailor solutions for providers.
Seek opportunities to simplify provider use across channels.
Represent Zocdoc in every interaction, delivering positive impressions.
Resolve issues promptly and effectively to improve the user experience.
Maintain accurate records of all interactions across channels.

🎯 Requirements

Excellent verbal and written communication.
Customer service experience in healthcare or tech.
Strong problem-solving and adaptability in fast-paced settings.
Outstanding organizational skills and attention to detail.
Commitment to best-in-class customer service and Zocdoc's mission.

🎁 Benefits

Flexible work environment
Competitive PTO
Full health benefits (medical, dental, vision)
401(k) with employer match
Sabbatical leave for 5+ years of service
Great Place to Work Certified

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