Provide best-in-class customer service to healthcare provider partners via calls, emails, and chat.
Upsell features to providers with tailored solutions.
Be the voice of Zocdoc; create lasting impressions and resolve issues promptly.
Develop deep understanding of Zocdoc's platform; show value across channels.
Maintain accurate records of all interactions to ensure consistent care.

🎯 Requirements

Excellent communication and interpersonal skills, written and verbal.
Healthcare or technology-related customer service experience.
Strong problem-solving and adaptability in fast-paced environments.
Excellent organizational skills and attention to detail.
Dedication to delivering best-in-class service and promoting Zocdoc's mission.

🎁 Benefits

Flexible work environment
Competitive PTO
100% paid employee health benefits (medical, dental, vision)
401(k) with employer funded match
Sabbatical leave (for employees with 5+ years of service)
Great Place to Work Certified

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