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communication upselling customer service organization healthcare📋 Description
- Deliver best-in-class service to provider partners via calls, email, and chat.
- Proactively upsell features and tailor solutions for providers.
- Foster authentic connections and drive engagement with Zocdoc's platform.
- Be the voice of Zocdoc; humanize interactions and offer proactive solutions.
- Develop deep knowledge of Zocdoc's platform to showcase value.
- Maintain accurate records of all interactions to ensure consistency.
🎯 Requirements
- Excellent verbal and written communication in English.
- Customer service experience, ideally in healthcare or tech.
- Strong problem-solving and adaptability in fast-paced settings.
- Exceptional organizational skills and attention to detail.
- Commitment to delivering best-in-class service and mission.
🎁 Benefits
- Flexible work environment
- Competitive PTO
- 100% paid health benefits (medical, dental, vision)
- 401(k) with employer match
- Corporate wellness program with Wellhub
- Sabbatical leave after 5+ years
- Parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs
- Great Place to Work Certified
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