Specialist, CS Labs (Mandarin)

📋 Description

• Provide exceptional CS support to Airbnb users across channels.
• Own and resolve assigned customer cases end-to-end.
• Collaborate with cross-functional teams to improve service.
• Annotate and label data to support ML model development.
• Adapt to evolving roles and flexible team arrangements.
• Maintain professionalism, confidentiality, and high service standards.

🎯 Requirements

• 3+ years in multicultural customer service teams.
• English and Mandarin proficiency (written and verbal).
• Empathy with customers; strong communication.
• Experience resolving conflicts with stakeholders.
• Proficient with Mac OS, Google Suite, CRM systems.
• Ability to multi-task and adapt in fast-paced settings.
• Willing to work weekends/holidays and flexible shifts.

🎁 Benefits

• Inclusion and Belonging at Airbnb; diverse talent welcomed.
• Opportunities to work across cross-functional teams.
• Exposure to ML projects and data annotation work.
• Role evolution with business needs and flexibility.