Provide end-to-end customer case management across channels.
Own cases to final resolution with proper escalation when needed.
Collaborate with cross-functional teams to improve services and scale initiatives.
Support Airbnb community by delivering timely, high-quality assistance.
Annotate and label data to help ML models improve experiences.
Adapt to evolving roles while maintaining professionalism.

🎯 Requirements

3+ years in multicultural customer service teams.
English proficiency (written and verbal); other languages a plus.
Empathy, problem-solving, and strong listening skills.
Ability to multi-task; weekends/holidays; Flexible schedule.
Proficient with Apple/Mac OS, Google Suite, and CRM systems.
Willing to move between teams as needed.

🎁 Benefits

Remote eligible in Canada; must live in eligible provinces.
Inclusive culture with belonging and diversity.
Opportunity to work on CS Labs and ML data labeling.

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