Related skills
customer support data analysis relationship management negotiation payment processing📋 Description
- Interface with guests and hosts to resolve payments, disputes, and settlements.
- Collaborate with a 12-person Collections team and cross-functional partners.
- Identify platform gaps and contribute to product/process improvements.
- Analyze data to support issue triage and debt reduction.
- Drive customer-friendly collections while protecting community trust.
🎯 Requirements
- Customer support or collections experience mandatory.
- Able to work remotely and manage productivity to metrics.
- Minimum 3 years in Collections or Customer Support.
- Bachelor's degree required; postgraduate preferred.
- Strong written and verbal communication; adaptable tone.
- Self-starter with analytical skills to derive insights.
🎁 Benefits
- Commitment to inclusion and belonging; all qualified applicants encouraged.
- Employee Travel Credits and other benefits.
- Competitive benefits and growth opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Finance Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!