Related skills
databases salesforce sql jira fix protocol📋 Description
- Provide functional and technical support for electronic trading and clearing systems
- Field customer inquiries on exchange functionality, market events, and connectivity
- Provide frontline support for investigations into exchange operations
- Coordinate with product/dev teams to launch new products and updates
- Assist with onboarding and ongoing client/vendor support
- Collaborate across teams (client services, product design, development, etc.)
🎯 Requirements
- BA/BS in Information Systems, Economics, Finance or a technical field with industry experience
- 1+ years in financial markets or technical operations
- Exchange operations knowledge of listed futures/options; experience with error trade analysis
- Remain informed on market events and industry trends
- Advanced troubleshooting; communicate complex problems clearly
- Able to learn, document, and improve operational processes
🎁 Benefits
- Remote-first with periodic in-person meetings
- Company and team offsites several times a year
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