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data analysis ai self-service ivr acd📋 Description
- Lead consulting projects to drive process improvement and AI adoption.
- Consult with clients to understand business and AI needs.
- Provide best-practice recommendations to design self-service and AI solutions.
- Collaborate with product teams to provide client-driven improvements.
- Own senior stakeholder relationships, ensuring active sponsorship.
- Build long-term customer relationships as a trusted advisor.
🎯 Requirements
- Bachelor's degree in technical or business field or equivalent.
- 8-12 years of experience, with ≥5 years in self-service or AI software.
- Degree in Business, IT, or related field preferred.
- Experience with contact center software and self-service (Dialog Flow).
- Knowledge of knowledge management.
- Experience with generative AI in customer service is a plus.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global company with internal career opportunities across roles, disciplines, and locations.
- Collaborative, fast-paced environment with growth opportunities.
- NICE is an equal opportunity employer.
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