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kpi data analysis prompt engineering conversational ai ccaas📋 Description
- Drive AI Adoption and Stabilization
- Support AI adoption and post-deployment stabilization for global enterprise customers
- Execute adoption playbooks with regional consultants across EMEA, APAC, North America
- Lead reinforcement activities to sustain usage, trust, and behavioral change
- Optimize AI performance through prompt engineering, knowledge alignment, and workflow tuning
- Surface recurring adoption challenges and structured product feedback to internal teams
🎯 Requirements
- 8-12 years in CCaaS consulting, CX operations, or AI-enabled self-service
- Strong understanding of contact center KPIs and operational workflows
- Hands-on experience with conversational AI, agent assist, summarization, or automation
- Practical experience using prompt engineering to improve generative AI performance
- Strong analytical skills with comfort interpreting trends across large datasets
- Ability to work effectively across time zones with global stakeholders
🎁 Benefits
- Global exposure across enterprise customers in multiple regions
- Deep hands-on experience with AI adoption, not just deployment
- Real ownership of outcomes, not just deliverables
- High visibility within a global AI Center of Excellence
- Clear path toward senior consulting, principal, or specialist AI roles
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote
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