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Area Care Coordinator - New Jersey

On-site

Added
27 days ago
Type
Full-time
Salary
Not Specified

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About SPEAR Physical Therapy

SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door.

Position Overview

We are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across our New Jersey locations. In this role, you'll help support on-site teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Key Responsibilities

Team Leadership & Development

  • Provide on-site presence throughout assigned New Jersey area locations
  • Train, mentor, and develop Care Coordinators to deliver exceptional customer service
  • Coordinate coverage when necessary and provide direct support when needed
  • Conduct regular coaching conversations to align team performance with SPEAR's values
  • Participate in monthly staff meetings to review performance metrics and build team camaraderie
  • Operational Excellence

  • Monitor front office KPI performance to reach best practice standards
  • Ensure adherence to established workflows and best practices
  • Partner with regional and clinical leaders to identify opportunities and resolve issues
  • Conduct regular clinic audits and site visits to maintain quality standards
  • Analyze front desk dashboards and performance metrics
  • Patient Experience

  • Champion a culture of 5-star customer service across all locations
  • Oversee patient access initiatives and financial processes
  • Ensure seamless patient journey from first contact through treatment
  • Collaborate with clinical teams to create an exceptional patient experience
  • Additional Information

    Requirements

    Minimum 3 years of medical office experience

    Experience with Electronic Medical Record (EMR) systems (Raintree experience strongly preferred)

    Strong leadership skills with demonstrated ability to develop staffExcellent interpersonal and communication skills

    Reliable transportation for daily travel between New Jersey locations

    Bachelor's degree is preferred but not required with sufficient experience

    Success FactorsThe ideal candidate will embody SPEAR's core values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork. You put people first and help teammates and patients become the best versions of themselves.

    What We Offer

    Competitive salary and benefits package

    Professional development opportunitiesWork with a passionate team dedicated to improving patients' lives

    Be part of a growing, award-winning healthcare organization

    SPEAR Physical Therapy is an equal opportunity employer committed to diversity in the workplace.

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