Sr. Manager, Customer Success (Starlink)

📋 Description

• Lead a team of operations engineers to reduce defects in customer experience.
• Manage team development and career progression.
• Analyze complex, multi-stakeholder problems to optimize solutions and reduce costs.
• Use operational data and customer feedback to identify trends and steer roadmaps.
• Collaborate with cross-functional Starlink teams to improve customer experience.
• Develop, track, and analyze KPIs to measure customer journey health.

🎯 Requirements

• Bachelor's degree in mathematics, data science, physics, or an engineering discipline.
• 4+ years in Product Management, Technical Program Management, Software/Automation Engineering, or Process Engineering.
• 2+ years in a leadership role with direct reports.
• Experience in data analysis using Python, SQL, and R.
• Master's degree in business, engineering, or science (preferred).
• Excellent written and executive communication skills; ability to work in fast-paced environments; project management certification or Agile/Lean.

🎁 Benefits

• Pay range: $175,000-$230,000 per year.
• Stock options and long-term incentives plus discretionary bonuses and ESPP.
• Medical, vision, dental coverage; 401(k); disability and life insurance.
• 3 weeks vacation and 10+ holidays; WA sick time compliance.
• Paid parental leave and employee discounts/perks.
• SpaceX shuttle service from Seattle to Redmond, Mon-Fri.