Sr. Manager, Customer Success (Starlink)

Added
10 days ago
Type
Full time
Salary
Salary not provided

Related skills

data analytics r sql python agile

πŸ“‹ Description

  • Lead a team of operations engineers to reduce defects in CX.
  • Develop and mentor engineers' careers and growth.
  • Analyze complex problems with stakeholders to improve CX and cut costs.
  • Leverage data and customer feedback to guide roadmaps.
  • Collaborate with cross-functional Starlink teams to improve CX.
  • Automate or redesign processes to address issues.

🎯 Requirements

  • Bachelor’s degree in math, data science, physics, or engineering.
  • 4+ years in Product Management, Technical Program Management, Software/Automation Eng, or Process Engineering.
  • 2+ years in a leadership role with direct reports.
  • ITAR: U.S. citizen/national or eligible for required authorizations.
  • Available to work extended hours and weekends as needed.
  • Willing to travel to customer sites and other SpaceX locations.
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