User Researcher

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

The UX Researcher will be responsible for the full lifecycle of user research activities, from data collection and analysis, planning through findings synthesis and presentation. You will use a variety of user research methods to deliver insights for the Auction and Sales Management team. There may be opportunities to support other initiatives across the company over time.

This is an exciting opportunity to help shape the next generation of art market, luxury, and services-oriented digital products reaching millions of people worldwide.

RESPONSIBILITIES

• Lead end-to-end research projects using both qualitative and quantitative methods (e.g. in-depth interviews, usability testing, surveys).
• Partner with researchers, designers, product managers and business stakeholders to prioritize and plan user research studies.
• Collect and analyze information from diverse data sources to develop meaningful client segments.
• Recruit research participants for individual user research studies and broader strategic needs, such as personas, roadmap discovery, and prioritization.
• Identify and implement user research methods that achieve desired objectives.
• Effectively translate user research findings into actionable insights through compelling storytelling.
• Communicate and demonstrate the value of user research to various internal stakeholders.

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s Degree with 4-6 years of relevant experience in user experience research, applied research and/or product research.
• Experience with a wide range of user research methods including but not limited to moderated and unmoderated usability testing, concept testing, in-depth interviews and surveys.
• Experience in establishing and maintaining research operations best practices, including recruitment workflows, participant panels, research repositories and documentation.
• Experience with unmoderated remote research tools (Userlytics, UserTesting ,UserZoom)
• Ability to balance rigor with constraints when planning, implementing and synthesizing user research.
• Ability to pull data from Tableau, SAP, and Amplitude and use SQL queries to connect different data sources.
• Experience adapting to shifting strategic needs and priorities.
• Experience collaborating with business stakeholders, product managers, and designers throughout the product development lifecycle.
• Experience with luxury brands.
• Ability to work effectively with geographically distributed teams. Preferred work hours are 10 am to 6 pm. Occasional later hours might be required for EST interviews.