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documentation customer service sap shipping freshdesk📋 Description
- Manage and resolve client queries and complaints professionally.
- Coordinate post-sale shipping with internal teams for smooth comms.
- Support day-to-day post-sale shipping activities within the team.
- Triaging Freshdesk tickets and client phone calls where appropriate.
- Ensure Freshdesk tickets are replied to in line with Sotheby’s SLA.
- Assist in arranging client collections and providing lot location details.
🎯 Requirements
- Calm demeanor, especially under pressure.
- Friendly, enthusiastic, welcoming disposition.
- Excellent oral and written communication skills.
- Exceptional client service skills.
- A second European language is desirable.
- Good numeracy and problem solving skills.
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