Temporary Post Sale Experience Coordinator

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

This is a 12 month temporary role. Responsible for timely and accurate Post Sale Experience task processing and the provision of high-quality client service, predominately via email/telephone.

RESPONSIBLITIES

• Manage and resolve client queries, complaints and special requests with professionalism and efficiency.
• Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale communication and alignment
• Supports Post-Sale Shipping by assisting with day-to-day activities within the team
• Triaging Freshdesk Tickets & Client Phone calls where appropriate.
• Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’s
• Reporting on available shipping quotes and issuing to clients in a timely manner
• Processing VAT refunds and resale certificates
• Document management
• Generating payment links where required
• Assisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
• Review the daily ship list, to ensure that all property is available for collection the following day
• Ensuring all calls are answered in a timely manner.
• Escalating of Freshdesk tickets to relevant departments
• Work in Collaboration with , Post-sale Shipping, Client Accounts Receivable Managers and Financial Team

IDEAL EXPERIENCE & COMPETENCIES

• Calm demeanour, especially under pressure
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Exceptional Client Service skills
• A second European language is desirable
• Good numeracy skills. 
• Logical and practical thinking, with excellent resourcefulness and problem solving skills
• Highest standard of confidentiality, discretion and work ethic
• Ability to work both independently and to partner with colleagues
• Strong organisational skills and follow through
• Prior experience with SAP is preferable

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.