Related skills
accounts receivable compliance qa kyc sla📋 Description
- Lead the Client Experience Team in Cologne, Switzerland and Milan
- Resolve inquiries quickly; respond to client communications
- Mentor junior CX team members
- Monitor SLAs daily to meet CX objectives (Freshdesk / 8x8)
- Manage resources to balance workload and staffing
- Collaborate with Head of Client Experience on service delivery
🎯 Requirements
- Minimum 5 years' CX/ops experience
- Excellent client service skills
- Strong leadership and team motivation
- Proactive, organized; able to work with senior leadership
- Knowledge of KYC and compliance processes
- QA/QC of client communications and tickets
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